Pairing Structured On-the-Job Training with Related Technical Instruction Just Makes Sense

by Frank Gibson, Workforce Development Advisor, retired from The Ohio State University – Alber Enterprise Center

I have for worked with educational institutions for many years, trying to reach out to employers with the latest and best courses and seminars they had. It is what we did with good intentions, but in many cases this was a difficult sale at best. Their products were often already built…before they precisely knew the needs of the employer. If the employer engaged them for our services, when delivered it was more of an underwhelming experience for the customer than I felt comfortable with. Often it didn’t lead to follow-on work.
An employer’s operation is driven by accounting for the bottom line. Accountants are quick to dismiss core and technical instruction as a cost. That is what they were taught in college, and truthfully there is no evidence that attending a course improves work performance in most cases. Sadly, that level of “job relevance” or content validity was considered less important than the power of the institution’s name that was promoting the products or services.
When I became familiar with Structured On-The-Job Training (SOJT), I appreciated SOJT because SOJT built from the bottom up. The training delivery structure was designed around the actual tasks the employee is expected to master, for which the employer hired the individual in the first place. Structuring the best practices into training delivery so that workers can learn faster how to perform each task and to standardize the delivery between each shift’s trainers and each trainee gets to the company’s bottom line. It is seen as an investment that can be defended to accountants, unlike core and technical instruction.

There’s always direct evidence that mastering one more task means an incremental increase in worker capacity. The secret of a successful workforce development project lies in not leading with the core and technical instruction no matter how job relevant we are convinced, but leading with the SOJT since it’s easy to explain and an employer can perceive the benefits far faster. Once the SOJT is up and running, and proving itself to upper management, employers are more inclined to add core and related technical instruction to enhance the worker development process.

But related technical instruction needs to be separated into two components: core skill development and advanced skill development. Core skill development is shoring-up any deficiencies that an employee might have that would hinder them in mastering the tasks in the SOJT program. Advanced skill development relates to enhancing the employee’s performance by providing additional knowledge that impacts their core skill base.

SOJT before related technical instruction is the horse before the cart. Nobody would think of trying to motivate an employee to higher level performance through educational learning when they haven’t had an opportunity to master the tasks that they were hired to perform in the first place; or would they? It’s an inefficient use of resources that sometimes leave a bad taste in the client’s mouth that will be hard to overcome. Once a training or learning provider loses their credibility with a client, the client is usually reluctant to use them for additional services. The case will be even harder for them to make to accounting.

 

If you recognize these challenges and have shed your fear of even looking at other solutions, check out Proactive Technologies’ structured on-the-job training system approach to see how it might work at your firm, your family of facilities or your region. Contact a Proactive Technologies representative today to schedule a GoToMeeting videoconference briefing to your computer. This can be followed up with an onsite presentation for you and your colleagues. A 13-minute promo briefing is available at the Proactive Technologies website and provides an overview to get you started and to help you explain it to your staff. As always, onsite presentations are available as well.

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