Costs Associated With Unstructured, Haphazard Worker Training (Part 1 of 2)
by Dean Prigelmeier, President of Proactive Technologies, Inc.
I have met with many employers, in most industries, since 1987 when providing technical workforce development services. Often I am led to draw upon my own experiences when I worked in product configuration management, quality assurance, quality control and human resource development positions before starting my own company. After all, it was my frustration with the state of common practices in improving, measuring and managing performance that led me to start my own business. I hoped to help other employers address the issues that I was not allowed to in the positions I held due to interdepartmental friction or strict organizational boundaries associated with larger corporations.
I have many memories from that period, but there is one that continues to perplex me when I see it manifested at companies I visit. Sometimes I get the shivers and a foreboding sense of déjà vu.
click here to expandWithout exception, management expresses shear excitement when showcasing their latest technology and innovations. Equipment that will do what they previously have been doing but now faster, better and cheaper. New and better “best practices” and processes from continuous improvement efforts. Though impressed, I am reminded of the tradeoffs that must be considered in order to take advantage of the latest technology or process, or risk not realizing the improvement’s full potential.
The question is, “what truly takes less time and keeps costs down; throwing two people together and hoping for the best or a thoughtful, structured and deliberate task-based on-the-job training program for the ‘accelerated transfer of expertiseTM?’”
Prior to starting my own company, while working at one major aerospace manufacturer in the quality control department, a department meeting was called to inform us that within the week three $500,000 Zeiss coordinate measurement machines were going to be installed. Of course we were excited – this was truly state of the art at that time. The equipment was delivered, carefully installed and calibrated as advertised and each quality inspector couldn’t wait for their turn to learn how to use it. Read More
Put Yourself in a Trainee’s Shoes
by Stacey Lett, Director of Operations – Eastern U.S. – Proactive Technologies, Inc.
It is fun to watch a popular TV show on CBS, now in syndication, called “Undercover Boss – reruns and all.” Watching a CEO or executive of a major corporation slip into disguise and enter the world of their workers is interesting and entertaining. Sometimes they find the organization needs a little “tweaking,” and sometimes it needs major rethinking.
The entertainment value, I suppose, comes from watching these individuals being tossed into a job classification – alien to most of them – and, while cameras are rolling, receiving a crash coarse in performing various job tasks. Some tasks are performed close to the customer. Not only do leaders get a rare look at what it is like at the lower rungs of the organization, in some cases they get a look at the sub-par performance most of their customers experience and how tenuous the corporation’s existence is – sustained only by the initiative a few loyal, but mostly self-interested, employees. These employees try to make up for the corporation’s short-comings as if their job and future depend on it…which they do. If the company fails, they lose their job, plain and simple. Some put up with the company’s shortcomings in pursuit of the next opportunity.
click here to expandIt is interesting to see CEO’s marvel at how difficult it is to learn the job tasks they previously thought were inconsequential and not worthy of attention. Previously known only as a word on a report, the fact that how the tasks are performed by these neglected employees are the reason the corporation exists goes unnoticed and unappreciated. Some episodes look like popular television shows of the 50’s and 60’s, “I Love Lucy.”
A typical Undercover Boss episode might reveal:
- Unstructured, inconsistent and incomplete training;
- Uneven and uncertain motivation;
- Conflicting operating orders; Read More
The Key To Effective Maintenance Training: The Right Blend of Structured On-The-Job Training and Related
Technical Instruction
by Dr. Dave Just, formally Dean of Corporate and Continuing Education at Community Colleges in MA, OH, PA, SC. Currently President of K&D Consulting
I spent a lot of my career as Dean of Corporate and Continuing Education at community and technical colleges, in several states. Where we could, we tried hard to provide the best core skills development delivery for technical job classifications the employers in our community requested. We often did this working off the limited, and often suspect, job information the employer could provide to us.
Often we were up against budgetary constraints that limited our efforts to customize programs and keep the programs up to date when the instructor was willing to maintain the relevance of the program. If that wasn’t enough, school leadership often showed ambivalence toward adult and career education due in part to the fact that its demand was driven by gyrations in the economy. Furthermore, the institution was built upon, more familiar with and understood better credit courses for the more stable subjects such as math, science, literature, history and the social sciences.
click here to expandWe tried a lot of innovative programs for employers in the community within the constraints mentioned, but if I was to be honest we rarely kept up. What we thought we knew of the targeted job classifications and their requirements, and upon which our programs were built and measured, seemed to become increasingly misaligned within just a few years. Not only was advancing technology putting pressure on the content of our learning materials and program design – a constant push toward obsolescence – the employers were continually rethinking the design of their job classifications to meet their business goals and budgets. We were finding less and less similarity in job classifications between employers, by job title and job content.
Inevitably, and not from lack of effort or desire, it was difficult to keep technical curriculum current to within 5-10 years. The “Maintenance” job classification was a perfect example and could be incredibly different from company to company. In the early days, Maintenance was thought of as multi-craft; a maintenance person was responsible for maintaining all aspects of the operation. Some companies tried to hold onto that concept of Multi-Craft Maintenance but, as Multi-Craft Maintenance Technicians were becoming harder to find and therefore required higher pay, more and more companies began to deviate from multi-craft to specialty and single-craft positions that cover only limited areas such as facilities, electrical or mechanical. Some Maintenance positions did not include HVAC, some were primarily focused on servicing machines but not repair. Some employers subcontracted out facility maintenance and instead had their Maintenance employees perform preventative maintenance tasks on everything from manual machines to PLC driven multi-axis machines, to robots and robotic manufacturing machines – leaving the servicing to the warranty and/or contracted OEM experts. Trying to find the right balance between an effective Maintenance program that gives every employer what they wanted but does not train for skills that one might never have a chance to use and master and most likely would forget, proved increasingly difficult to say the least. Read More
Workforce Development Realism: Properly Weighing Structured On-The-Job Training and Related Technical Instruction
by Frank Gibson, Workforce Development Advisor, retired from The Ohio State University – Alber Enterprise Center
With all the distractions caused by COVID-19 pandemic, employers and workforce developers are being forced to reevaluate what they thought were effective workforce development strategies. Work is being redefined, jobs are being redefined, and people are being reassigned to adjust to changing supply chain requirements and to the new realities of work. Unlike any time in history, except perhaps the Crash of 2008 and the Great Depression of 1929, have employers been required to expedite such mass reconsideration of its human assets – all while under a national health threat.
Prior to this pandemic, adult and continuing education was pretty settled in their approaches to training workers for today’s work. Classes and certificates were linked to what they believed were today’s realities, But the paradigm shifted with no indication yet that things will entirely return to that “normal.” Not only are educational institutions redefining themselves, their products and services, and their delivery methods, they are doing so while employers are in the process of redefining themselves to their new operational needs. Both transformations are impacting not only trainees who were currently taking related technical instruction classes at a community college in preparation for employment, what the employer does once they hire the individual in many cases is less defined now then it was poorly defined prior. In short, this is a period of flying blind to a moving target.
click here to expandWhen Education encounters disruptions such as covid-19, institutions shut down, instructors wait at home, training providers are sidelined, and some of these even move on if the opportunity arises. Yet their employer – many left open as essential industries – are continuing to employ, informally train incumbent, new and transferring workers. Those employers that invested in a structured on-the-job training infrastructure were able to adapt and minimize the impact. Even those without a formal structured on-the-job training system were better positioned to continue to deliver training (albeit informal and ad hoc) compared to educational institutions and providers that were essentially shut down waiting for the green light on when and how to reopen.
There is clear role for related technical instruction in workforce development, which is to build essential core skills and competencies in trainees so they can learn and master the tasks the employer needs done. But if the employer has a structured on-the-job training infrastructure in place, not only can they accept more prepared candidates they can quickly drive them and incumbent workers to sustained maximum capacity. Even better, they can keep the worker development process going while they wait for their related technical instruction partners to redefine themselves and recover. Employers have the facilities, the equipment, the subject matter experts and the need, so to allow them to be reluctant or timid workforce development partners when they would like to be more aggressive is an unfortunate mistake.
This structured on-the-job training model builds the framework to host internships with task-specific training, and apprenticeships of traditional and non-traditional job classifications – without the bureaucratic headaches associated with apprenticeships of the past, nor the heavy costs of hosting when the return on investment was hard to predict or explain. Read More
Read the full April, 2021 Proactive Technologies Report newsletter, including linked industry articles and online presentation schedules.
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